Where is my order?

- Signed and Tracked delivery service is available for all countries we deliver to, both with full tracking information. Standard delivery is not an option in terms of shipping with Fitsix.

- You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information. If you are purchasing from outside of the UK, Royal Mail will be handling the goods until it leaves the UK, then you can track your parcel through your local shipping provider in your country.

- A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.

- Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.

- If you have not received your order in the advertised time, please get in touch with our support team:


Customs & Import Fees

As all orders are shipped directly from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country. 

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

Fitsix has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in. 

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Fitsix, the shipping fee + handling fee in addition will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.


UK Delivery


We offer FREE shipping on products shipped in the UK.

- Bank Holidays & Public Holidays not included as delivery days

- Next working day delivery does not include Saturday as a delivery day.

Delivery times can vary on certain products we supply. Please refer to any notes in the product descriptions for estimated delivery times on that product.  

International Delivery (Outside UK)

We have multiple options for international delivery, depending on where you're situated in the world. See below for shipping rates & estimates.

Please note: Standard shipping may take a little longer to dispatch during busier periods. 

- The cut-off time for same day dispatch express delivery is 1pm GMT.

- Standard shipping for Europe & Rest of World is not available for all countries, only an express service will be offered 

- The free threshold is only available for tangible goods, if a gift card is purchased with your order, this will not contribute to the free shipping threshold


Delivery times can vary on certain products we supply. Please refer to any notes in the product descriptions for estimated delivery times on that product.  

Some countries outside of Europe may be subject to additional custom & import fees. 


Can you deliver to PO Box's?

Fitsix can deliver to PO Box's in the majority of countries.

Please Note: If you're delivering to a place of work, please ensure the company name is on the delivery address.


Do you deliver to Military addresses?

Yes we do.