FAQ


'In the Know' - How to keep up to date with Fitsix?

Sign up to our mailing list, and following us on Instagram or Facebook!

How to sign up to mailing list?

On our home screen please scroll to the bottom – there you can find the section to sign up for the latest news and offers on Fitsix. Alternatively you can subscribe using the pop up on our site. 

Deliveries

Where is my order?

Orders typically take between 1-3 working days for UK Deliveries not including weekends or Public Holidays. Orders for outside the UK can take from 7-14 days for delivery. Once you have ordered your item with Fitsix, you will receive tracking details via email as long as you provide your email address when you order. If your order is still not with you after this time frame, please contact: support@fitsixapparel.com.

What is the normal delivery time?

International Deliveries

Yes we offer international deliveries! Our normal delivery time for the following regions are:

North America & Canada - 7-14 Working Days

Europe (Outside of UK) - 5-14 Working Days 

Returns and Refunds

How do I return a product?

In order to return a product please email returns@fitsixapparel.com, where we will provide you with the returns postage label. You will need to Download, complete and send the Returns Form with the returned item(s). Download a Returns Form: Click Here

Once Fitsix receives the return, and the product is in an unworn condition with tags, in original packaging, we will process the refund. 

How long will it take to get refunded?

Refunds will normally take between 1-3 days after having received your returned product, but may be longer in busy periods. 

Promo Codes and Vouchers

Where do I enter my coupon code?

The coupon code can be entered once you have gone to checkout your products, there will be a box where you can enter the code. Please be aware that codes cannot be used in conjunction with any other offer. 

 

Technical

Trouble with the website?

If you are having trouble with the website, please kindly let us know by emailing our IT Support Team technical@fitsixapparel.com, giving us all the details. We want to make our website as customer friendly and smooth running as possible. 

Trouble with placing an order?

If you are having trouble with placing an order in any way, please let us know at support@fitsixapparel.com, we will look into it straight away!